Refund and Returns policy

Cancellation Before Shipment

Order once placed can only be canceled before it has been shipped (which is as per the order confirmation mail or as per updated date post any email exchanges). We do not accept cancellations after order processing as the food products once shipped are not suitable for re-sale.  You can write to our customer support team at Care@HaveGoodFood.com to affect a cancellation. In such cases, the order will be canceled, and the refund initiated immediately. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 5-10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by COD or e-wallet, credit should be available within 24 hours.

Refund for Missing or Damaged Items

At Fresh Platter Private Limited, we do our best to ensure that you are completely satisfied with our products. In rare circumstances of our produce being defective, damaged, or lost in transit, please promptly contact us at Care@HaveGoodFood.com or WhatsApp us at +91-7090-699-699 with details of the product and any images of the defect within 24 hours of delivery. After investigation, we will notify you via e-mail/call within 24 hours whether you are entitled to a replacement as a result of the defect or missing item. If you are eligible, we will immediately initiate a refund for the requisite amount or provide a voucher/wallet for future purchases.

For refunds, if the mode of refund is by Credit/Debit Card or Net Banking, please allow 5-10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by COD or e-wallet, credit should be available within 24 hours.